Frequently Asked Questions

Everything you need to know about your REGALROSE experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International delivery times vary by location, usually arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

How should I care for my jewelry?

To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the REGALROSE pouch provided.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials ethically sourced?

Yes, we are committed to ethical sourcing. We work closely with our suppliers to ensure all gemstones and metals meet our high standards for environmental and social responsibility.

Can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.